What to check first
- Report the issue in writing (not just verbally) and keep a copy
- Take dated photos and video of the problem
- Check whether the issue is the landlord's responsibility or yours
- Note the date you first reported it — response time matters legally
- If it's damp or mould, document it room by room with photos and readings
Common mistakes renters make
- Only reporting repairs verbally — no written record
- Not following up when there is no response
- Waiting too long before escalating to a formal complaint
- Not photographing the problem at the start and as it progresses
- Assuming damp is always a renter's responsibility (it usually isn't)
Recommended solution
Repairs & Damp Action Pack
A complete pack for renters dealing with ignored repairs, damp or mould — includes a repair log, damp evidence tracker, formal complaint letters and an escalation guide.
Also useful
Letter Template Library
Get Letter Templates Complete Renter Protection Bundle
See the Full Bundle Want the full toolkit? The Complete Renter Protection Bundle includes the Repairs & Damp Action Pack, all letter templates, admin planners and more.
RentSmart provides general information, templates and organisation tools. It is not legal advice. Always check the rules in your country, state or territory, and seek qualified help for urgent housing problems.